Our Policies
At Hacienda Home, we are committed to providing a seamless and enjoyable experience for all our guests. Our policies are designed to ensure your comfort, safety, and satisfaction throughout your stay. Please take a moment to review our guidelines, including check-in and check-out times, cancellation terms, payment methods, and house rules. We appreciate your cooperation and look forward to making your visit truly memorable.
Check-In and Check-Out:
Check-in: After 14:00 and before 19:00.
Check-out: By 11:00.
Cancellation Policy:
Cancel free of charge up to 1 day before arrival.
Cancellations within 1 day of arrival incurs a 100% charge.
Payment Policy:
Full payment required at time of booking.
Payment via bank transfer
100% refund for cancellations made more than 1 day in advance.
Booking Policy:
Bookings accepted at least 1 day in advance.
No blackout dates; open year-round.
Additional Services:
Complimentary breakfast included.
Free Wi-Fi throughout the property.
Free on-site parking available.
Onsite restaurant offering delicious meals.
Onsite gift shop with unique souvenirs and local crafts.
House Rules:
No smoking inside the rooms.
Pets are welcome; please inform us in advance.
Quiet hours from 10:00 pm to 07:00 am for a peaceful stay.
Guest Safety:
Surveillance cameras in common areas for security.
Contact the front desk for emergency assistance.